FAQs

What am I actually paying for with the physical letter?

1

You are subscribing to a tangible, real-world experience. Once a month, an envelope crafted will land in your physical mailbox, secured with a hand-poured black wax seal. Inside is a print exclusive publication of The Carnival of Glass filled to the brim with fresh news about the fantastical realm and hidden stories woven among them. You will also receive a personal correspondence from The Ringmaster with hidden clues. It is literature you can hold, feel, and experience.

In-universe, our corvid couriers travel under strict charms of secrecy to keep the Carnival hidden from mundane eyes. In the physical realm, to keep this exquisite experience affordable and avoid charging you exorbitant shipping fees, letters are sent via standard lettermail streams rather than tracked parcels. Trust the winds—and the clerks of Canada Post—to bring it safely to your stoop.

Can I track my raven's flight path across the continent?

2

Help! It has been past the estimated delivery window and my raven hasn't arrived.

3

While our ravens are remarkably clever, the mortal mail stream can occasionally face unforeseen atmospheric turbulence. If you are in Canada and 6 business days have passed since flight-day (the 15th), or if you are an International patron and 5 weeks have passed, do not despair. Whisper an electronic dispatch to our support desk, and the Lead Chronicler will happily send a replacement courier to your exact coordinates.

Am I locked into a blood pact, or can I cancel my subscription?

4

The gates of the Carnival open and close entirely at your whim. There are no contracts or hidden curses. You can pause your journey or sever the connection completely at any time here.
If you cancel before the 1st of the month, the ravenry will simply delete your coordinates from their flight logs and no further coin will be drawn.

The wax seal on my envelope arrives slightly cracked or pecked at?

5

Do not alarm yourself—this is an authentic sign of a true corvid delivery. Ravens possess an insatiable curiosity for glinting wax and will often test the seal with their beaks during transit. We reinforce our wax to guarantee that while the outside might look beautifully weathered by the journey, the secrets tucked inside remain completely secure and unread by anyone but you.